Privacy Policy
Last updated: 29 July 2026
Solar Power Shop respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect through our website, how we use it, how it may be stored or shared, and the choices available to you.
Who we are
This website is operated by Solar Power Shop.
Website: https://solarpowershop.co.zw
Primary store:
Robin House
Corner Robson Manyika Street and Second Street
Harare, Zimbabwe
Privacy enquiries: [email protected]
Information we collect
Depending on how you use the website, we may collect:
- Your name, telephone or WhatsApp number, and email address
- Billing and delivery address
- Account and login information
- Products viewed, searched for, added to a cart, or ordered
- Order, checkout, delivery, collection and payment-related information
- Enquiries, quotation requests, support requests and warranty-related messages
- Messages exchanged with our automated sales assistant
- Product preferences, appliance requirements and system information you provide
- Your IP address, browser type, device information and technical logs
- Cookies, session identifiers and browser-storage information
- Feedback submitted about website or assistant responses
Automated sales assistant
Our website may provide an AI-powered or automated sales assistant to help visitors find products, understand general solar-product information, compare available options, manage a shopping cart, request quotations, submit enquiries, contact a human representative, and continue a conversation after navigating between pages.
The assistant may process the messages you submit together with relevant product, session and conversation information in order to generate a response.
The assistant provides general product and sales guidance. It does not replace a formal technical assessment by a qualified electrician, technician or engineer. Do not submit passwords, payment-card numbers, financial account details or other highly sensitive information through the chatbot.
How we use your information
We may use collected information to:
- Respond to questions, enquiries and support requests
- Recommend relevant products based on information you provide
- Create and manage carts and orders
- Arrange delivery, collection or installation enquiries
- Contact you about quotations, orders, warranties or support
- Restore chatbot sessions and conversation history
- Improve our products, services and customer support
- Detect abuse, fraud, spam or security threats
- Maintain website performance and reliability
- Comply with legal, accounting and regulatory obligations
Consent and lawful processing
Where required, we ask for consent before collecting personal details through the automated sales assistant. You may decline the chatbot privacy notice, although some personalised functions, enquiries and order features may then be unavailable.
Information may also be processed where necessary to respond to a request you have made, prepare or fulfil an order, provide customer support, meet legal obligations, or protect the security and legitimate operation of the website.
WooCommerce accounts, carts and orders
When you browse products, create an account, add products to a cart or place an order, we may collect information needed to save your cart, process checkout, create an order, provide delivery or collection options, send order notifications, provide after-sales support and maintain transaction records.
Product prices and stock information displayed through the chatbot are obtained from the website’s live WooCommerce catalogue.
Payments through Paynow
Online payments are processed through Paynow. When you choose to pay online, Paynow may collect and process payment and transaction information under its own terms and privacy practices.
Solar Power Shop does not ask customers to submit payment-card numbers or banking passwords through the chatbot.
Cookies and browser storage
The website may use cookies and browser storage to maintain logged-in sessions, save cart contents, remember privacy-consent choices, restore chatbot conversation history, remember whether the chatbot panel was open, display unread-message notifications, improve security and remember website preferences.
Some chatbot information may remain in your browser until it expires, is cleared automatically or is deleted through your browser settings. Blocking cookies or clearing browser storage may prevent carts, accounts or chatbot conversations from being restored correctly.
Contact forms, enquiries and support tickets
When you submit a contact form, chatbot enquiry, quotation request, support request or warranty-related message, we may retain your contact details, the contents of the request, relevant conversation history, product or order references, internal support notes and the status of the enquiry.
Who may receive or process your information
Information may be accessed or processed by:
- Authorised Solar Power Shop staff
- Website administrators
- Service providers supporting hosting, email, security, analytics, ecommerce or customer communication
- Paynow and other payment-service providers where required to process a transaction
- Delivery or logistics providers where required to fulfil an order
- Intelligent-response services used to provide automated assistant responses
- Regulators, courts or law-enforcement authorities where disclosure is legally required
Service providers should receive only the information reasonably necessary to perform their role. Because Solar Power Shop accepts international orders and uses online service providers, some information may be processed outside Zimbabwe subject to appropriate safeguards.
How long we retain information
Chatbot sessions, conversation logs, enquiries and related chatbot information are generally retained for up to 90 days, unless a longer period is reasonably required for an active order, ongoing support matter, legal obligation, security investigation or accounting purpose.
WooCommerce orders, payment records, customer accounts and accounting information may be retained for longer where required for fulfilment, warranty support, legal, tax, accounting, fraud-prevention or record-keeping purposes.
Information stored in your browser may remain until it expires, is cleared automatically or is deleted through your browser settings.
Your rights
Subject to applicable law, you may request access to personal information held about you, correction of inaccurate information, deletion of information that is no longer required, withdrawal of consent where processing relies on consent, information about how your data is used, or a copy or export of personal information where available.
Some information may need to be retained for legal, accounting, security, warranty or transactional reasons.
To make a request, email [email protected]. We may need to verify your identity before completing a request.
Security
We use reasonable administrative and technical measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.
Embedded content and external websites
Pages may contain embedded videos, maps, images, social-media content or links from other websites. Those services may collect data, use cookies or monitor interactions according to their own privacy policies.
Changes to this policy
We may update this Privacy Policy when our website, services, legal obligations or data-processing practices change. The latest version will be published on this page with its updated date.
Contact us
Solar Power Shop
Robin House
Corner Robson Manyika Street and Second Street
Harare, Zimbabwe
Email: [email protected]
Website: https://solarpowershop.co.zw